Thursday, May 29, 2025.
1:00PM PDT / 4:00PM EDT
Estimated Duration: 1 hour or less.
Why will there be an outage? We are upgrading the FamZoo app(lication).
Will our FamZoo cards work during the outage? Yes, your individual cards will continue to work throughout the outage. You’ll be able to make purchases and receive external card loads normally.
You can also call the 800 number on the back of your card to retrieve the card's current balance, update your PIN, or speak to a representative to receive help with an individual card. Please read this article before calling the 800 number: Three Things Cardholders Need to Know Before Calling In.
If you need urgent help during the outage, call FamZoo Customer Service at 412-326-9661. If we’re unable to pick up right away, please leave a message describing your question. Don’t forget to include your callback number and your email address.
Will I be able to use the FamZoo app(lication)? No, the FamZoo desktop and mobile app(lication)s will not be accessible during the outage.
Will I be able to move money between cards? No, the FamZoo desktop and mobile app(lication)s will be unavailable, so you’ll be unable to make any credits, debits, transfers, money requests, or reimbursements during the outage.
Will automated transfers be disrupted? Any automated transfers (allowance, parent-paid interest, auto-debits, or expiring checklist item payments) that would have normally occurred during the outage will be delayed and completed afterwards. That said, we have chosen the outage time window to minimize interference with our automated payment processing, so we expect few delays.
Will I receive activity alerts? No, you will not receive any card activity alerts during the outage. Alert delivery will be delayed until after the outage is over.