There are a few essential things you and your family members need to know before calling in to address issues with your FamZoo cards. Not knowing them could lead to unnecessary frustration and even unexpected card account blocks. Knowing them ensures a smoother customer service experience.
Family members need to know:
- Who the cardholder is. It may not be who you think it is.
- How to prove their identity. Many teens don’t know this.
- Who they’re calling. It may not be who you think it is.
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