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How To Find Out Why Your Kid's Card Isn't Working

Declined card transaction

Declines on kids’ cards are embarrassing, frustrating, inconvenient, and ... most of the time, easily avoided.

How do I know?

I just looked at our decline data for the last week.

The overwhelming majority of declines — 62% — are due to insufficient balance on the card. The fix?

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Automate Teen Payroll Deductions to Boost Summer Savings

Teen summer intern in bag factory.

It’s summertime, and one of my favorite customer service questions is back in vogue:

“Can my teen get paychecks directly deposited to their FamZoo card?”
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Notifications and Quick Commands on a New Unified Number

Screenshot of a FamZoo quick command.

Until now, we’ve been sending you text messages (card activity alerts, checklist alerts, chore reminders, service notifications, etc.) through a hodgepodge of delivery mechanisms. The sending number often varied by carrier. Sometimes, you’d even receive messages from multiple numbers. And our quick commands (which allow you to text us to retrieve your balance and perform other handy operations) often used a different number altogether.

No longer. United we stand!