Would you like to subscribe
to the FamZoo blog?
We will send you an email whenever
there is a new post.
ENTER YOUR EMAIL ADDRESS
close this window

How to Activate Your Cards

Just received a FamZoo card in the mail?
You’re in the right place!

Circled online activation link.

All FamZoo cards must be activated online within the FamZoo application to work properly.


Pick the instructions that match your situation:

First Cards

I’m receiving my first set of FamZoo cards.

SEE INSTRUCTIONS HERE

Additional Cards

I ordered one or more additional cards for my family, and I just received them.

SEE INSTRUCTIONS HERE


Replacement Card

I ordered a replacement for a lost, stolen, or damaged card, and I just received it.

SEE INSTRUCTIONS HERE

Renewal Card

One of our existing cards is expiring soon, and I received a new card in the mail with an updated expiration date.

SEE INSTRUCTIONS HERE

I Need help!

I’m having trouble with activating or sorting out my cards, and I need some help.

Contact us online or call us at 412-326-9661.


First Cards

How to activate your initial cards.

To activate your initial set of FamZoo cards:

  1. Make sure you have received all of the cards in your order.

    How long does it take for the cards to arrive? See here.

  2. Sign into FamZoo as the registering parent using your family name, member name, and password.
  3. If you’re on a mobile phone, switch over to the desktop UI.
  4. Click on the Store tab in the upper right.
  5. Click on the Activate Cards link in the left-hand sidebar.

    Don’t see the link? See here.

  6. Enter the default PIN for your primary funding card to move to the next screen.

    PIN not working? See here.

    Admin number not matching? See here.

  7. Update the PIN for your primary funding card.
  8. Click the Next button at the bottom of the screen to activate your cards.
  9. Click through the remaining screens to complete your initial setup.

    Not seeing your card accounts in the FamZoo app(lication)? See here.

  10. If you’re on a mobile phone, switch back to the mobile UI.
  11. Contact Us if you have any questions. We’re always happy to help!

Ready? Sign into FamZoo.


Additional Cards

How to activate additional cards.

To activate your additional FamZoo cards:

  1. Sign into FamZoo as the registering parent using your family name, member name, and password.
  2. If you’re on a mobile phone, switch over to the desktop UI.
  3. Click on the Store tab in the upper right.
  4. Click on the Activate Cards link in the left-hand sidebar.
  5. Click through the remaining screens to complete the activation of your cards.
  6. If you’re on a mobile phone, switch back to the mobile UI.
  7. Contact Us if you have any questions. We’re always happy to help!

Ready? Sign into FamZoo.


Replacement Card

How to activate a replacement card.

We have to activate replacements for lost, stolen, or damaged cards manually for you. To request manual activation:

  1. Sign into FamZoo as the registering parent using your family name, member name, and password.
  2. Click on the Contact Us link (top of page for the Desktop UI, menu entry for mobile).
  3. Fill in the Message field with the request: “Please activate the card ending in NNNN.”

    Substitute NNNN with the last four digits of the card number on the face of the new replacement card.

    Note: for your security, please do not send the full card number in your message — just the last four digits.

  4. Look for our email response indicating the replacement card has been activated.
  5. Contact Us if you have any questions. We’re always happy to help!

    What are the account numbers and PIN for my replacement card? See here.

Ready? Sign into FamZoo.


Renewal Card

How to activate a renewal card.

We have to activate renewals for expired cards manually for you. To request manual activation:

  1. Sign into FamZoo as the registering parent using your family name, member name, and password.
  2. Click on the Contact Us link (top of page for the Desktop UI, menu entry for mobile).
  3. Fill in the Message field with the request: “Please activate the renewal card ending in NNNN.”

    Substitute NNNN with the last four digits of the card number on the face of the new card.

    Note: for your security, please do not send the full card number in your message — just the last four digits.

  4. Look for our email response indicating the renewal card has been activated.
  5. Contact Us if you have any questions. We’re always happy to help!

    What are the account numbers and PIN for my renewal card? See here.

Ready? Sign into FamZoo.