How to Activate Your Cards

Just received a FamZoo card in the mail?
You’re in the right place!

All FamZoo cards must be activated online within the FamZoo application to work properly.

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Pick the instructions that match your situation:

	First Cards I’m receiving my first set of FamZoo cards. SEE INSTRUCTIONS HERE
	Additional Cards I ordered one or more additional cards for my family, and I just received them. SEE INSTRUCTIONS HERE

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	Replacement Card I ordered a replacement for a lost, stolen, compromised, or damaged card, and I just received it. SEE INSTRUCTIONS HERE
	Renewal Card One of our existing cards is expiring soon, and I received a new card in the mail with an updated expiration date. SEE INSTRUCTIONS HERE

I Need help!

I’m having trouble with activating or sorting out my cards, and I need some help.

Contact us online or call us at 412-326-9661.

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First Cards

How to activate your initial cards.

To activate your initial set of FamZoo cards:

1. Make sure you have received all of the cards in your order.

   How long does it take for the cards to arrive? See here.

2. Visit famzoo.com/signin and sign in as the registering parent using your family name, member name, and password.
3. Go to the Accounts screen.

   If you’re on a mobile device, tap on Accounts at the bottom of the screen; otherwise, select the Bank ⟩ Accounts menu item.

4. Select any one of the activate links under a family member, and follow the on-screen instructions.

   Note: if you ordered your cards through your financial institution, your cards may already be activated and visible on the Accounts screen. If so:

   • Unlock each card by following the steps here.
   • Update each card’s default PIN by following the steps here.
5. Review our Getting Started Guide at famzoo.com/start.

Problems? Questions? Contact Us. We’re always happy to help!

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Additional Cards

How to activate additional cards.

To activate your additional FamZoo cards:

1. Sign into FamZoo as the registering parent using your family name, member name, and password.
2. Click on the Activate Cards link.

   If you’re on a mobile device, look in the menu at the upper right corner of the screen; otherwise, select the Billing ⟩ Payments menu item and look in the left-hand sidebar.

3. Follow the on-screen instructions to activate your new cards.
4. Contact Us if you have any questions. We’re always happy to help!

Ready? Sign into FamZoo.

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Replacement Card

How to activate a replacement card.

We have to activate replacements for lost, stolen, compromised, or damaged cards manually for you. To request manual activation:

1. Sign into FamZoo as the registering parent using your family name, member name, and password.
2. Click on the Contact Us link (top of page for the Desktop UI, menu entry for mobile).
3. Fill in the Message field with the request: “Please activate the card ending in NNNN.”

   Substitute NNNN with the last four digits of the card number on the face of the new replacement card.

   Note: for your security, please do not send the full card number in your message — just the last four digits.

4. Look for our email response indicating the replacement card has been activated.
5. Contact Us if you have any questions. We’re always happy to help!

   What are the account numbers and PIN for my replacement card? See here.

Ready? Sign into FamZoo.

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Renewal Card

How to activate a renewal card.

To activate a renewal card that has arrived for an expiring card:

1. Sign into FamZoo as a parent using your family name, member name, and password.
2. If you are on a mobile device:
• Tap on Accounts along the bottom of the screen.
• Tap on the expiring card’s balance to get to its Transactions listing.
• Tap on the Activate Renewal entry of the menu in the upper right corner of the screen.
3. Otherwise, if you are in a desktop or laptop browser:
• Select the Bank ⟩ Accounts menu item to get to the Accounts listing.
• Click on the expiring card’s balance to get to its Transactions listing.
• Click or the Activate Renewal link in the left hand sidebar.

Ready? Sign into FamZoo.