How to Activate Your Cards

Just received a FamZoo card in the mail?
You’re in the right place!

All FamZoo cards must be activated online within the FamZoo application to work properly.

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Pick the instructions that match your situation:

	First Cards I’m receiving my first set of FamZoo cards. SEE INSTRUCTIONS HERE
	Additional Cards I ordered one or more additional cards for my family, and I just received them. SEE INSTRUCTIONS HERE

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	Replacement Card I ordered a replacement for a lost, stolen, compromised, or damaged card, and I just received it. SEE INSTRUCTIONS HERE
	Renewal Card One of our existing cards is expiring soon, and I received a new card in the mail with an updated expiration date. SEE INSTRUCTIONS HERE

I Need help!

I’m having trouble with activating or sorting out my cards, and I need some help.

Contact us online or call us at 412-326-9661.

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First Cards

How to activate your initial cards.

To activate your initial set of FamZoo cards:

1. Make sure you have received all of the cards in your order.

   How long does it take for the cards to arrive? See here.

2. Sign into FamZoo as the registering parent using your family name, member name, and password.
3. Click on the Activate Cards link.

   Don’t see the link? If you’re on a mobile device, look in the menu at the upper right corner of the screen; otherwise, select the Billing ⟩ Payments menu item and look in the left-hand sidebar. Still don’t see it? See here.

4. Follow the on-screen instructions to activate your cards and receive your initial load amount.

   Not seeing your card accounts in the FamZoo app(lication)? See here.

5. Problems? Questions? Contact Us. We’re always happy to help!

Ready? Sign into FamZoo.

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Additional Cards

How to activate additional cards.

To activate your additional FamZoo cards:

1. Sign into FamZoo as the registering parent using your family name, member name, and password.
2. Click on the Activate Cards link.

   If you’re on a mobile device, look in the menu at the upper right corner of the screen; otherwise, select the Billing ⟩ Payments menu item and look in the left-hand sidebar.

3. Follow the on-screen instructions to activate your new cards.
4. Contact Us if you have any questions. We’re always happy to help!

Ready? Sign into FamZoo.

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Replacement Card

How to activate a replacement card.

We have to activate replacements for lost, stolen, compromised, or damaged cards manually for you. To request manual activation:

1. Sign into FamZoo as the registering parent using your family name, member name, and password.
2. Click on the Contact Us link (top of page for the Desktop UI, menu entry for mobile).
3. Fill in the Message field with the request: “Please activate the card ending in NNNN.”

   Substitute NNNN with the last four digits of the card number on the face of the new replacement card.

   Note: for your security, please do not send the full card number in your message — just the last four digits.

4. Look for our email response indicating the replacement card has been activated.
5. Contact Us if you have any questions. We’re always happy to help!

   What are the account numbers and PIN for my replacement card? See here.

Ready? Sign into FamZoo.

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Renewal Card

How to activate a renewal card.

We have to activate renewals for expired cards manually for you. To request manual activation:

1. Sign into FamZoo as the registering parent using your family name, member name, and password.
2. Click on the Contact Us link (top of page for the Desktop UI, menu entry for mobile).
3. Fill in the Message field with the request: “Please activate the renewal card ending in NNNN.”

   Substitute NNNN with the last four digits of the card number on the face of the new card.

   Note: for your security, please do not send the full card number in your message — just the last four digits.

4. Look for our email response indicating the renewal card has been activated.
5. Contact Us if you have any questions. We’re always happy to help!

   What are the account numbers and PIN for my renewal card? See here.

Ready? Sign into FamZoo.