Showing posts with label Credit Union. Show all posts
Showing posts with label Credit Union. Show all posts
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FamZoo Earns "A" on Credit Union Report Card

FamZoo Earns "A" on Credit Union Report CardThe dog ate my...err... report card!

In the better-late-than-never category, I just stumbled upon the fact that we earned an “A” grade on the FinovateFall 2011 Report Card posted by the Filene Research Institute. Woot!

The report card expresses the opinions of 23 credit union leaders who accompanied Filene to the financial technology innovation show last year in New York City where FamZoo picked up a Best in Show award. Since the report card doles out 3 A’s, 3 B’s, and 3 C’s to the nine Best in Show winners, the “A” grade represents a best-of-the-best nod from the credit union perspective. We’re very honored by the accolade.

This excerpt from the Filene post explains the evaluation criteria used on the report card:

Nine ideas that were ranked Best in Show by the FinovateFall 2011 audience...have been given a report card grade based on the rankings of Filene’s evaluators, which factored in the viability of the idea, relevance to credit unions, and connection to a consumer need.

The evaluator comment next to our A grade reads:

Cool product. May be a play for credit unions to engage the next generation of members.

Interested? For more information about our youth financial literacy and marketing solution for credit unions, see here.

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What Credit Union Leaders Say About Teaching Kids Good Money Habits With FamZoo

FamZoo at Filene's big.bright.mindsA few months ago, I was invited to demonstrate FamZoo’s online youth financial education solution to credit union innovation leaders and executives from across the US and Canada. They were assembled in Kansas City at the “big.bright.minds” meeting hosted by the Filene Research Institute. I was delighted to have the opportunity to demo FamZoo to such a motivated, innovative, high energy group. I was also intrigued to hear about all of the cutting edge projects driven by the Filene i3 working groups. Very cool.

After the meeting, Filene sent me all of the anonymous feedback on my presentation. (Attendees were able to submit comments on presentations in real time to an internal site.) It just dawned on me (umm, duh!) that this feedback is one of the most credible sources of testimonial information we can offer to credit unions who are deciding whether FamZoo is worth a look.

As proof of full transparency, I’m even including the handful of skeptical comments. Being a life-long engineering type, I’ve never been very comfortable with (or impressed by) much self-promotion, so that makes spreading the word about FamZoo a bit challenging at times. Since this comes directly from the mouths of attendees without any filtering on our part, I feel very good about passing it along.

Here are all of the comments verbatim.


Great tool to support credit union commitment to financial literacy.

Incredible concept, had to do this manually growing up and would have loved to have this! I see this going viral very quickly!

Absolutely love this idea! Can’t wait to talk to him more. Wonder if we can tie it to a gift card for older kids.

Really like the concept. It should create better members. I will certainly sign up as this serves a big need as a parent of 2 young boys. Great example of innovation and how it is created.

Totally sweet idea as a parent. Great tie for a credit union.

Love this! He is so passionate about this. Parents MUST teach this at a young age, if you wait until you have bills, budgeting it is SO overwhelming! Trust me. I am trying to figure it all out now. Financial education is so important.

FamZoo is a great idea and is of interest to us.

Oooh....we want this! I really like that this fit so well with our spend share save philosophy. Love that it involves the parents so thoroughly.

Love this for financial education for kids!

Great idea with a unique, applicable approach...we’ll be trying at home for sure!

Great product. I checked this out when I received my pre-reading.

I like the fact that this is an interactive education tool that ties back to daily life. I also like that it is driven by the family and not the Financial Institution. Need more time to see how it might fit with our brand/strategy. May have an interest in participating.

Very good presentation.

Like the concept. Ultimately we need to take all of this financial literacy stuff and consolidate.

Going to get this to my brothers and sisters for their kids to try I hope.

Great online content and partnering opportunity.

I believe experiential learning programs work far better than other educational approaches.

Wow. We couldn’t be more proud of those comments.

Now, to follow through on my promise of full disclosure, here are the handful of comments that registered anywhere south of positive, along with responses for each:


This will only work with very committed parents. I wonder if any parents have actually learned along with children. Many of their parents have never had any financial training.

I understand the concerns. At FamZoo, we know three key things viscerally from firsthand experience:

  1. All parents want to equip their kids with basic personal finance skills, particularly in today’s scary economic environment.
  2. Very, very few parents consider themselves financial experts.
  3. Parents are insanely busy. In fact, family life can be a real zoo! Get it?

We’ve designed FamZoo with these three realities firmly in mind. We help you pass along personal finance fundamentals to your kids with minimal prerequisite knowledge and minimal effort. It’s mostly about instilling very simple, sound financial habits through consistent practice.

Once you take a few minutes to set up FamZoo, the consistency comes along for the ride. That’s because many of the capabilities — allowance, compound interest, recurring payments, chore reminders, weekly progress reports, etc. — just chug along on auto-pilot while you’re off juggling family, work, and the rest of your busy life. From time to time, when those “financial moments” pop up with your child, FamZoo is right there for you — helping you encourage rational fiscal behavior without all the typical emotion.

Do parents learn right along with their kids? You bet. Even those parents with a firm grasp of financial concepts often find that the process of collaborating with their kids improves their own personal finance habits. It’s a cool added bonus.


I think it's novel and likely very applicable, but like PFM I don't know that it would be pervasively used.

Point taken, but it’s a lot less effort than your traditional PFM tool (and those tools are getting easier and easier to use every year I might add). Kids just don’t have that many transactions to track, and virtually everything else is on auto-pilot (see comments above). It’s also more than a PFM tool. As far as kids are concerned, FamZoo is their credit union, and it holds their money. Technically, the accounts aren’t real — an account balance just represents an IOU from the parent to the child — but to a kid, that account balance is very real indeed. As a result, FamZoo is a very “sticky” application once families get started.


Good learning tool for kids, but a bit over-the-top.

I admit it. I packed a lot into this demo, showing back-to-back scenarios from my kids’ real-life experiences ranging from their young years all the way up through college. So, I’m not surprised if some found the presentation to be a bit overwhelming. The nice thing is you can start super, super simple. Then, as your child matures, you can add sophistication gradually as desired.

FamZoo ShoesOr, maybe “over-the-top” was in reference to my neon FamZoo shoes. I’m afraid I don’t have a good defense for those...


Concerned about security and branding. Should a credit union let its member go somewhere else? What if a Bank buys Famzoo?

Security: First off, we don’t keep any real bank account or payment information stored anywhere on our servers. Nobody can get at your real money through FamZoo. Even so, we take security very seriously, because we value the privacy of our families. We use industry best practices and robust underlying technology to protect the personally identifiable information (like email addresses) for our users when they choose to supply it — optional in all cases except for the registering parent. Got a specific security concern? Just contact us to discuss.

Branding: Our Partner Edition allows you to easily mix in your own branding and targeted content along the top and sidebar of the FamZoo application pages using our self-service administrative console. You can also customize aspects of our default UI using your own (nerd alert!) CSS rules. Wondering if you can pull something off to meet your branding requirements? Contact us and let’s discuss.

Being bought by a bank: Really? Can’t imagine that scenario. We think that partnering with a wide array of credit unions, banks, financial advisors, and other financial organizations will help us spread good money habits to more families, more efficiently. That’s consistent with our mission. Being beholden to a single bank is not.


Can’t say it’s critical for the CU, but it should create better members.

Fair enough. FamZoo isn’t critical in the sense that your credit union can certainly function without it. But, credit unions operate to serve their members, not to maximize profit. So, if you’re genuinely interested in the well-being of your member families, believe in the importance of youth financial education, want to start connecting with your next generation members, and want to be top of mind when they transition to real world financial products, I know you (and your families) are going to like FamZoo.

It’s also super easy to roll out — no integration or IT fuss required.


FamZoo Partner Edition Live at AGCUOne of the big.bright.mind credit union attendees went live with FamZoo Partner Edition just last week. Will your credit union be next?

Need more info about FamZoo Partner Edition? What is it? How does it work? What does it look like? Why is it good for my credit union and my members? How do I roll it out on our site? Check out this post.

Ready to schedule a live demo for your credit union? CLICK HERE.
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How Credit Unions Can Fill the Youth Financial Education Gap

Credit Unions truly care about youth financial education. Why? It’s part of their community-oriented DNA (more here). As Edward A. Filene, the father of the American credit union movement, succinctly put it: “Credit unions are educational institutions.”

That’s why some of the biggest, brightest minds in the credit union industry have already started rolling out our new FamZoo Partner Edition as an innovative, effective way to fill the gaping educational void between the piggy bank and the check book. (Want to know what those folks had to say about us? You can read their unfiltered comments here.)

Will your credit union be joining the youth financial education thought leaders in 2012?

To schedule a live demo for your credit union, CLICK HERE.

It’s easy. Check out the quick slide show below. You can also view it directly on Flickr and slideshare, or you can download the presentation in PDF and PowerPoint formats.


NOTE: For best results, view in full screen mode.

Here are the details:

Bridge the Youth Financial Gap with FamZooSlide 1 of 18: The Gap. There’s a huge educational gap between the piggy bank and the commercial checking account. As with any significant skill, mastering personal finance requires instruction and practice — lots of practice.

The piggy bank is a good first start for the very young, but it quickly runs out of steam as an educational tool. On the opposite end of the spectrum, the traditional checking account is designed for adults and presumes considerable amounts of knowledge and maturity. Mistakes can be costly and carry lasting implications.

To learn the financial ropes, kids need something in between: a solution that teaches progressively more sophisticated personal finance skills through real experiences without onerous punishment for the inevitable failures. Mistakes must be considered an opportunity for learning, not profit. Also, since money and values are so deeply intertwined, kids need to work closely with their parents. But parents are insanely busy, so the solution must be quick to set up and painless to maintain.

What’s the answer? FamZoo’s “virtual family credit union.”

How the FamZoo Virtual Family Credit Union WorksSlide 2 of 18: How does it work? Parents run their own private online “credit union” for their kids. The accounts in this credit union aren’t real financial instruments — they’re “virtual accounts.” A virtual account balance simply represents how much the parent “owes” the child at any given time. From the child’s perspective, a virtual account is still very real.

The parents are the virtual credit union managers. They credit accounts for deposits, chores, odd jobs, allowance, gifts, interest, etc. Most of these credits are automated after a one-time setup. Parents hold on to the real money for safekeeping while kids make goals and save. Parents debit accounts after purchases, donations, or withdrawals.

The kids are the virtual credit union members. They learn to spend, save, and give wisely through regular hands-on practice. Kids collaborate with their parents in a private, friendly, educational environment and learn from their mistakes without doing any serious real-world financial damage.

Parents and Kids Enjoy Online Access Through a Friendly InterfaceSlide 3 of 18: Friendly Online Access. Parents and kids can sign into their private virtual family credit union through a friendly online web interface. As the managers, parents see and control all of the accounts in their family. Kids only see their own accounts with access permissions that are determined by the parents.

Parents Can Match Policies With Their ValuesSlide 4 of 18: Match Policies With Values. As the managers, parents are in charge. It’s their credit union; they make the rules in a way that matches their unique family philosophy. For example, when it comes to a child’s income, parents can decide whether it’s based on odd jobs, paid chores, regular allowance, birthday gifts, or whatever — perhaps even some combination.

Create Incentives That Kids Can AppreciateSlide 5 of 18: Incentives That Kids Can Appreciate. Do you really think the annual interest rate on a real savings account is going to motivate a kid to save? Nope, that’s not gonna cut it. With a virtual family credit union, parents can offer incentives with arbitrarily aggressive rates and time-frames. Let parents decide what it takes to communicate the magic of compound interest and jump-start good saving habits with their own kids.

Kids Monitor Their Own MoneySlide 6 of 18: Kids Monitor Their Own Money. Kids can monitor their own accounts and transactions using a web browser, a mobile interface (iPhone app or Android), or text messages (any mobile phone). With FamZoo, kids learn to live within their own means, not their parent’s.

Set Goals, Make Plans, Monitor ProgressSlide 7 of 18: Set Goals, Make Plans, Monitor Progress. Kids can make saving and giving goals, plan what-if scenarios for achieving them, and track their progress over time. With their parent’s guidance, kids will learn to save patiently and give thoughtfully.

Start Simple. Add Sophistication As Kids Mature.Slide 8 of 18: Start Simple. Add Sophistication As Kids Mature. FamZoo’s broad spectrum of personal finance tools allows parents to start very simple with their youngest kids. As children mature from youngsters to tweens to teens, parents can add sophistication incrementally. Older kids can learn to manage budgets, loans, expense accounts, and more as they gradually transition to your credit union’s real world financial products.

Parents Are Insanely Busy! Quick Setup. Auto-pilot.Slide 9 of 18: Quick Setup. Auto-Pilot. Parents are insanely busy! They need a simple, visual setup that gets the family up and running in minutes. They need automation to keep things like allowances, chores, interest payments, recurring expenses, and reminders running smoothly in the background. That’s exactly what they’ll get with FamZoo.

Deliver Great Education. Grow Membership.Slide 10 of 18: Deliver Great Education. Grow Membership. Using FamZoo Partner Edition, our award winning co-branded platform with its built-in targeted advertising engine, credit unions can deliver effective youth financial education while capturing new members as they naturally transition to real world financial products.

Super Simple ImplementationSlide 11 of 18: Super Simple Implementation. You can integrate FamZoo on your credit union’s site with just two links and some copy on your youth financial education landing page — no software installation or fancy back-end integration required. Your IT department won’t be freaking out. FamZoo doesn’t move any real money around or hold any real account info either. Your security officer can rest easy. Get your FamZoo Partner Edition up and running in minutes.

Custom Registration FormSlide 12 of 18: Custom Registration Form. Parents registering from your landing page will see your registration form. You can optionally customize it with your own top banner, introduction section, verification field, and any click-through legal terms or privacy policy provisions you’d like to include in addition to the standard FamZoo ones.

Custom Look. Custom Content.Slide 13 of 18: Custom Look. Custom Content. Parents and kids from your registered families will see your custom co-branded styling as well as your targeted content. Your custom content can appear in the upper banner area and in the right-hand sidebar. The content and the targeted audience segments are entirely up to you. You might include age and situation appropriate offers for your relevant financial products, educational content, links to your social media sites, favorite charitable organizations, or anything else your member families might find useful.

Your co-branded styling is controlled through your own custom CSS rules (nerd alert!). If you aren’t familiar or comfortable with CSS, don’t worry! We can help you implement the styling changes you need to achieve your desired co-branded look.

The Administration ConsoleSlide 14 of 18: The Administration Console. Your FamZoo Partner Edition comes with access to your own self-service administration console. Use the admin console to set up your co-branded look, manage your custom content, and see usage stats for your registered families.

Create and Schedule Custom ContentSlide 15 of 18: Create and Schedule Custom Content. Use the admin console to create, preview, schedule, and manage your custom targeted content. Your content can appear in banners across the top of FamZoo web pages, in sections within the right-hand sidebar, and within emails sent out by FamZoo to your registered family members.

Target Your ContentSlide 16 of 18: Target Your Content. Use the content targeting options to get the right message to the right audience at the right time within the right part of the FamZoo application. For example, you might choose to schedule a special prepaid card offer to appear in the second position on the sidebar of the Overview page during the month of January to all parents with a “tween” or a teen.

Manage Your Account and SettingsSlide 17 of 18: Manage Your Account and Settings. The Account tab in the admin console is where you can find your special registration/sign-in URLs, manage your custom registration page settings, and keep an eye on your family subscriptions/renewals relative to what you’ve ordered so far.

Questions? Contact Us.Slide 18 of 18: Questions? Contact Us. Do you have any questions about FamZoo Partner Edition? Would you like to schedule a detailed demo and discussion session over the Web using GotoMeeting? We’d be delighted to talk to you about bringing FamZoo to your credit union — just contact us here.

Credit unions, ready to get started?

To schedule a live demo for your credit union, CLICK HERE.