Below, you’ll find answers to frequently asked questions that are specific to families who subscribe to FamZoo through Amboy Bank Digital Banking:
- How do I subscribe to FamZoo and order cards for my family?
- How do family members sign into FamZoo?
- How do I reload my FamZoo card from my Amboy Bank account?
- How do I move funds back to my Amboy Bank account?
- How do I cancel my FamZoo subscription?
- Why is my subscription invalid?
You can find answers to additional questions in the following two FamZoo FAQs:
- General FAQs — applicable to all FamZoo families.
- Prepaid Card FAQs — specific to families using our prepaid cards.
Don’t see an answer to your question? Contact customer support.
How do I subscribe to FamZoo and order cards for my family?
To subscribe to FamZoo and order cards for your family:
- Sign into Amboy Digital Banking.
- Select the Marketplace menu item.
- Select the FamZoo listing in the Marketplace.
- Select Start a Free Trial.
- Follow the screens to enter billing information and to place your intial FamZoo card order.
How do family members sign into FamZoo?
Once your initial FamZoo card order has been placed, the registering parent can sign into FamZoo from Amboy Digital Banking as follows:
- Sign into Amboy Digital Banking.
- Select the FamZoo menu item.
- You will be automatically signed into your FamZoo family as the registering parent.
Any family member can also sign into FamZoo at FamZoo.com or via the FamZoo app using the family name, member name, and password assigned by the registering parent.
Note: The registering parent can update the member name and password for any family member by following the instructions here.
How do I reload my FamZoo card from my Amboy Bank account?
A few business days after you place your initial FamZoo card order, you’ll be able to reload your FamZoo primary funding card from your Amboy Bank Digital Banking.
To reload your primary funding card:
- Sign into Amboy Digital Banking.
- Select the Transactions menu.
- Select Funds Transfer.
- Choose the desired Amboy From Account.
- Choose EXTERNAL | FamZoo Transfers as the To Account.
- Fill in the remaining fields, but leave Memo blank.
- Select the Transfer Funds button to initiate the transfer.
Note: You will receive a Secure Access Code for every transfer between your Amboy account and your FamZoo primary funding card.
The transferred funds will appear on your FamZoo primary funding card in 1 to 3 business days.
Note: you can also use any of the supported FamZoo reload options listed here.
How do I move funds back to my Amboy Bank account?
To move funds from your primary funding card back to your Amboy Bank account:
- Sign into Amboy Digital Banking.
- Select the Transactions menu.
- Select Funds Transfer.
- Choose EXTERNAL | FamZoo Transfers as the From Account.
- Choose the desired Amboy To Account.
- Fill in the remaining fields, but leave Memo blank.
- Select the Transfer Funds button to initiate the transfer.
Note: You will receive a Secure Access Code for every transfer between your Amboy account and your FamZoo primary funding card.
The transferred funds will appear in your Amboy Bank account in 1 to 3 business days.
Note: to remove funds from your FamZoo cards, you can also use any of the supported FamZoo unload options listed here.
How do I cancel my FamZoo subscription?
Note: If you have balances remaining on your FamZoo cards, consolidate the funds onto your primary funding card, lock your cards, and move the funds back to your Amboy Bank account as described here. Once your FamZoo card balances are all at zero, complete the steps below.
To cancel your FamZoo subscription:
- Sign into Amboy Digital Banking.
- Select Marketplace in the left menu.
- Under My Services in the Marketplace, locate the FamZoo entry.
- Select the menu in the upper right corner of the FamZoo entry.
- Select Manage Subscription.
- Under Manage Apps, select the Manage menu for FamZoo.
- Select Cancel Subscription.
Why is my subscription invalid?
If you select the FamZoo menu item within Amboy Digital Banking and receive the following error message:
Your subscription is not valid for this product.
It typically means that you have not completed your initial subscription to FamZoo. Please see the instructions here.