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FamZoo FAQs

Here’s a list of frequently asked questions about FamZoo that apply to both our IOU accounts and our prepaid card accounts.

For information specific to our prepaid card accounts only, see our FamZoo prepaid card FAQs.

Don’t see an answer to your question? Please contact us.


Introduction

What is FamZoo?

FamZoo.com is a virtual family bank that helps insanely busy parents (that’d be you!) to teach their kids good money habits with minimal hassle through hands-on practice.

Here’s a brief intro video:

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What is a virtual family bank?

A virtual family bank is a private online family “banking” system designed to help you teach your kids to earn, save, spend, and give money wisely. You are the “banker,” and your kids are the “customers.”

You can manage your kids’ funds in either IOU accounts, or prepaid card accounts (subject to eligibility), or a combination of the two. Your kids sign in separately to access their own accounts, while you maintain visibility and control through a shared online dashboard.

You define the rules of your private family banking system and economy in a way that matches your unique values. You can set up any combination of automated allowances, rewards for chores and odd jobs, “payroll” withholding for saving or giving, penalties for missed work, parent-paid interest on savings, expense sharing, matching contributions, budgets, loans, and much more.

Start super simple, and add sophistication gradually as your kids mature.

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What are IOU accounts?

IOU accounts simply track money you’re holding elsewhere on behalf of your child. The current balance in an IOU account is the amount that you currently “owe” your child. When FamZoo makes automated payments from you to your child for allowance, rewards, interest, etc, it credits your child’s IOU account. Conversely, when FamZoo makes automated payments from your child to you for penalties or shared expenses, it deducts from your child’s IOU account. When you make a purchase or donation on your child’s behalf or hand over cash, you deduct the amount from your child’s IOU account to reflect the transaction.

For more information on how IOU accounts work, see here.

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What are prepaid card accounts?

Unlike IOU accounts, FamZoo’s prepaid card accounts set real money aside for your child, provide a safe payment mechanism for your child with no risk of debt, and automatically capture purchases, donations, and other external transactions. Prepaid card accounts are subject to eligibility requirements and may not be available if you’re receiving our service through one of our partners who has chosen not to offer them. To learn more about our prepaid card accounts, see our Prepaid Card FAQs.

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Getting Started

How do I register my family?

If you’d like to receive our service directly from FamZoo.com, register here. If you’re intending to receive our service via one of our partners, like a financial institution, please return to their site and register from a registration link on their FamZoo offer page. That way, you’ll receive all the special benefits intended by our partner.

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How do I set up my virtual family bank?

If you’re planning on using our prepaid card accounts with your family, follow the instructions here. Otherwise, to set up your virtual family bank using IOU accounts, all you have to do is follow the blue help bubbles that appear on your screen after you’ve registered your family. You can see what it looks like in this video. It walks you through registration, adding your family members, and setting up your IOU accounts:

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Do you have some examples of clever family bank setups?

Yes, we have several blog posts describing family bank setups that demonstrate a variety of clever allowance, chore, and incentive systems:

  • The Bank of Emah — A modest spend, save, give allowance with delivery based on meeting basic expectations; the opportunity to earn more money from extra chores; generous weekly compound interest on savings; goals for purchases and donations; and penalties for being “unhelpful”.
  • The Bank of Helbig — expected weekly and daily chores; penalties for certain hot-button infractions; a weekly allowance split between spending and saving; the ability to choose how much is kept and how much is saved each week; and aggressive matching incentives to encourage saving.
  • The Bank of Boogie — a weekly allowance split between spending, saving, giving, and a family tax; generous compound monthly savings interest; penalties for “problematic” household behavior; and a monthly shared billing charge.
  • The Bank of Fisher — separate buckets for everyday spending, saving for large purchases, long term saving, and charitable giving; a separate lunch allowance that can be kept if the kids make their lunches; and a “light touch chore system” with regular, ultra and super bonus opportunities.
  • The Bank of Rogers — an allowance split between spending, saving, giving, and paying back a loan for a school band trip; odd job opportunities to make extra cash; and a custom split for babysitting income deposits.
  • Mike’s Bank of Mom & Dad — accounts that model checking, savings, and a Certificate of Deposit investment; kid-driven decisions each week on how to split between accounts; cash withdrawals for pocket money; and generous monthly interest on savings.

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Can I give FamZoo as a gift to another family?

You can pay the monthly fees for another family in advance with a gift subscription. When the other family redeems the gift code during registration, they’ll be credited for the free months that you purchased.

Click here to order a gift subscription.

For some examples of how to present your gift subscription along with printable gift certificates, see here.

If you’d like to bulk order gift subscriptions at a discount for a group of friends, colleagues, or clients, please contact us. We even offer a co-branded version of the FamZoo app(lication) for your company or organization.

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Pricing and Billing

How much does FamZoo cost?

Unless you’re receiving a special deal through one of our partners, we offer the following standard pricing and billing options for your family’s FamZoo subscription:

  • Monthly — your family pays a $5.99 recurring fee that is automatically billed each month. You can cancel anytime to terminate the monthly billings.
  • Pay-in-advance — your family makes a one-time payment for a block of months up front at a discount. The more months, the bigger the discount. The options are as follows:
    YOU PAY WHICH EQUALS WHY PRE-PAY?
    $25.99
    for 6 months
    $4.33
    per month
    You save $9.95 or 27%
    $39.99
    for 12 months
    $3.33
    per month
    You save $31.89 or 44%
    $59.99
    for 24 months
    $2.50
    per month
    You save $83.77 or 58%

    Unlike the monthly plan, the pay-in-advance plan does not automatically renew — we send you an email just before your term is up so you can select a new payment plan when you manually renew.

All pricing above covers your whole family and is the same whether your family uses IOU accounts, prepaid card accounts, or a mixture of the two.

If you order our prepaid cards, you may incur additional fees in certain cases such as ordering more than 4 cards, making purchases outside the United States, or using a card at a non-network ATM. For more prepaid card fee details, see here.

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Do you store my credit card info?

Nope. We do not store any of your sensitive payment information on FamZoo servers. Your sensitive payment information is all handled and managed securely by Paypal.

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How do I update my billing info or switch payment plans?

If you need to change info about the credit card or the PayPal account being used for your monthly subscription, or if you want to change from a monthly payment plan to a pay-in-advance plan (or vice-versa):

  • Sign into the FamZoo application as a parent.
  • Click on the Store tab.
  • Click on the Change Billing Info link in the left-hand sidebar.
  • Follow the instructions on the pop-up form to make the desired changes.

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How do I renew my pay-in-advance plan?

If you need to renew your pay-in-advance subscription to purchase additional months:

  • Sign into the FamZoo application as a parent.
  • Click on the Store tab.
  • Click on the Make Payment link in the left-hand sidebar.
  • Follow the instructions on the form to purchase the desired number of additional pay-in-advance months.

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Getting Ended

How do I cancel my subscription or free trial?

To cancel your family’s FamZoo subscription or free trial:

  • Sign in as a parent.
  • Visit the Store tab.
  • Click on the Cancel Membership link in the Actions section of the left hand sidebar.

We’re sorry to see you go! If you’re comfortable sharing your candid feedback, we’d love to hear it. We’re always eager to hear your suggestions and keep improving our service.

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Getting Help

I can’t find the answer I need in your FAQs. Help!

If you’re using our prepaid card accounts, be sure to check out the entries in our prepaid card FAQ as well.

If you have a question about how to do something in the FamZoo desktop browser application, try the pop-up help. Sign into FamZoo, visit a page the looks related to your question (like Savings Goals under the Bank tab), and click on the How Do I...? link in the left hand sidebar (for pages that have a left hand sidebar). You’ll see a list of the things you can do from that page. When you select an item from the list, you’ll see a pop-up bubble explaining the action and where you should click on the FamZoo page to make it happen.

If the pop-up help doesn’t do the trick for your question, please contact us in any of the following ways:

  • Sign in to FamZoo web application, and click on the Contact Us link at the top of the page.
  • Sign in to FamZoo on a mobile device, and tap on the Contact Us entry in the menu at the top right corner of the Accounts screen.
  • Not signed in or can’t sign in? Click here: Contact Us
  • Call 1-412-FAMZOO1 (1-412-326-9661). If we don’t pick up right away, please leave a message describing your question. Don’t forget to include your callback number and the best time to reach you. We’ll call you as soon as we can. Note that we are on Pacific time in the United States.

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Family Members and Settings

How do I add a new family member?

To add a new parent or child to the family, follow these steps:

  • Sign in as a parent.
  • Visit the Family tab.
  • Click on the Add link in the Actions section of the left hand sidebar.
  • Fill in fields of the Add a New Family Member form as desired and submit it when finished.

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How do I edit the sign-in info, password, and settings for a family member?

To edit the settings (sign-in info, password, contact info, birthdate, timezone, etc.) for a family member, follow these steps:

  • Sign in as a parent.
  • Visit the Family tab.
  • Click on the Settings link in the Actions section of the left hand sidebar.
  • Choose the desired family member.
  • Fill in fields of the Edit Family Member Settings form as desired and submit it when finished.

You can watch the steps in this video.

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I forgot my (or my kid’s) password. Can you send it to me?

Nope! We actually don’t know your (or your kid’s) password. That’s because, for security purposes, we store passwords in such a way that we (or any bad guys out there) can’t read them. All we can tell is whether or not you supply the right password when signing in. It’s magical nerd encryption stuff.

You can, however, initiate an automated reset of your own password by visiting the FamZoo sign-in page and clicking on the I Forgot My Password link. (Note: this isn’t currently available from the mobile sign-in screen.) You’ll be asked to supply your email address, and FamZoo will send you instructions for completing the password reset. If you don’t happen to have an email address registered with us or if you have the same email address for multiple family members, you’ll be asked to contact customer service for assistance with completing the reset.

As a parent, you can reset the password for any one of your kids at any time by following the instructions for editing family member settings.

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How do I change family level settings like our family sign-in name?

To change settings that apply to your family as a whole (family name, currency, week start day, etc.), follow these steps:

  • Sign in as a parent.
  • Visit the Family tab.
  • Click on the Settings link in the Actions section of the left hand sidebar.
  • Choose the option for your whole family appearing at the the bottom of the drop-down list of family members.
  • Change the desired fields in the Edit Family Settings form and submit it when finished.

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Virtual Bank Accounts

How do I add a new virtual bank account?

If you’re using our prepaid card accounts and want to add more cards, follow the instructions here. Otherwise, to create an additional IOU account after you’ve been through the initial setup, follow these steps:

  • Sign in as a parent.
  • Visit the Bank tab.
  • Click on the Accounts link in the Viewing section of the left hand sidebar to get to the Accounts listing page.
  • Click on the Create link in the left hand sidebar.
  • Choose the family member for whom you’d like to create the new account.
  • Fill in fields of the Create Account form as desired and submit it when finished.

You can watch the steps in this video.

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How do I edit the settings of a virtual bank account?

To edit the settings (name, description, etc.) of a virtual bank account in your family, follow these steps:

  • Sign in as a parent.
  • Visit the Bank tab.
  • Click on the Accounts link in the Viewing section of the left hand sidebar to get to the Accounts listing page.
  • Hover your mouse over the account you’d like to edit and click on the pencil icon. Alternatively, you can click or tap on the Edit action link in the left-hand sidebar and pick the desired account from the drop-down list.
  • Update the desired fields in the Edit Account form and submit it when finished.

You can watch the steps in this video.

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How do I split a deposit between accounts?

To split a one-off deposit between virtual bank accounts, follow these steps:

  • Click on the Split Credit link on the Overview or Accounts page.
  • Fill in the amount.
  • Fill in the desired split percentages or select one of your existing allowance or split definitions.

See more detailed instructions with screenshots here.

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Can I let my child enter and edit transactions?

Yes, and that’s particularly handy when teaching your child how to track expenses. To allow your child to enter, edit, and delete transactions on a virtual account, edit its settings and check the box in the Child Permissions section.

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How can I hide an account from normal view?

To make an account disappear from the typical screens in the user interface, edit the account’s settings and check the box in the Account Visibility section. To learn more about hiding accounts as well as how to unhide them, see the post here.

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How can I delete a virtual bank account?

If you want to delete a prepaid card account, you can’t. That’s because it provides a formal record of the card’s actual financial transactions. However, you can hide it from view so it no longer appears in most of the application screens.

If you want to delete an IOU account, you can:

  • Sign in as the parent.
  • Visit the Bank tab.
  • Hover your mouse over the IOU account you want to delete.
  • Click on the trash can icon.

Warning: deleting an IOU account will irreversibly delete the account and it’s complete transaction history. If you think you’ll ever want to revisit this account’s history in the future, you’ll want to just hide it instead.

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Can I print out a bank statement?

We do not have formal printed statements for FamZoo accounts at the moment, but we do mail out a summary of transactions to family members with a registered email address each week (see example here). Some parents like to print these out and use them as “bank statements” to review with their kids each week. If a young child does not have an email address, you can set the child’s email address to your own so you’ll receive the child’s statement instead.

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How do I download the transaction data from an account?

We don’t have a fully supported way to download transaction data from an IOU or prepaid card account just yet, but we do have this “top-secret” trick while we work on something more elegant:

  • Sign in as the parent using a non-mobile browser.
  • From the Overview Page, go up to the address bar on your browser, and change the second number in the URL from a 5 to a 17 to bring up the “secret” Download Transactions page.
  • Pick the account and (optionally) a date range. Click Go.
  • Scroll to the bottom of the page and click Download Spreadsheet to get your data as a CSV file.

To see the steps in action and some tips on what you can do with the data in a spreadsheet, see the Quick Tip video here.

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How do I change the currency for our IOU accounts?

Currency is a family level setting that affects all of the IOU accounts in your family. It can be changed by following the instructions here. Don’t see the currency you need? Contact us and we’ll see if we can add it.

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Parent-Paid Interest

How do I set up parent-paid interest to encourage saving?

To encourage your child to save, you can pay compound interest on the current balance of your child’s account each week, month, or year. Once you set it up, FamZoo will automatically calculate and deliver the amounts for you each period. Follow these steps:

  • Edit your child’s account.
  • Look for the Interest section, and fill in the interest rate, the compounding frequency, and the desired start date.
  • To see what kind of damage you might be in for, click on the Calculate Interest link and play around with the settings to project what future interest payments might look like.

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Tip: Motivate your kid to save in a way that traditional savings accounts can’t.

Tip: Offer parent-paid interest for spending, giving, and even (not) spending.

Tip: Set the stage for socking away savings in college.

Tip: Run your own teen card program that rewards less spending.

Tip: Play the Sweep-To-Savings game with your teen.

Tip: Offer kids a savings match with strings attached.

My kid’s making too much in interest. Can I cap the amount?

If you’re paying a crazy-awesome interest rate and your child starts saving like mad, your parent-paid interest amounts might get out of hand. To make sure they never exceed a maximum amount, follow these steps:

  • Edit your child’s account.
  • Look for the Interest section, and fill in the “not to exceed” field. Leaving it blank means there is no maximum.

Watch this video to learn about interest caps in more detail.

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Parent-Paid Investment Account

How do I set up a parent-paid investment account to encourage investing?

We don’t have a fully automated solution here just yet, but if you (or your child) are willing to do a little work each week or month, here’s how you can teach some basic investing principles using a separate IOU or prepaid account whose balance mirrors the movement of a mock investment.

  • Add a new IOU account or order an extra card to represent your child’s investment.
  • Choose the investment — maybe an individual stock or an index fund — that your child will “purchase” and track in the account.
  • Decide how much of the investment your child will “purchase” and transfer that amount into the account from one of your child’s other FamZoo accounts — typically a spending or savings account.
  • Calculate the number of shares “purchased” by dividing the initial investment amount by the current share price. So, if your child “bought” $10 of Apple stock at a share price of $102.25, the number of shares would be $10 divided by $102.25 equals 0.098 shares. (Tip: edit the account settings and record the number of shares purchased in the description.)
  • Each week (or month or whenever):
    • Calculate the current value of the investment by multiplying the number of shares “purchased” by the current share price.
    • If the investment went up, credit your child’s account by the amount necessary to make the current balance rise to the current value of the investment. You’re paying your child the investment gains since last time.
    • If the investment went down, debit your child’s account by the amount necessary to make the current balance fall to the current value of the investment. Your child is paying you for the investment losses since last time.
    • Optional: if you are using an IOU account and you want your child to enter the regular credits or debits, be sure to enable the child permissions on the account.
    • Optional: set up a repeating checklist item called “Update investment account” with a reminder to help stay on track.
    • To see how the end-of-month account value is trending over time, click on the Balance History viewing link in the Bank tab.
  • When your child is ready to “sell” the investment, transfer the current balance out of the account into one (or more) of your child’s other accounts.

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What is the difference between an allowance and a split?

A split defines how an amount will be divided percentage-wise between your child’s virtual bank accounts. It’s a named list of percentage/account pairs, and the percentages must add up to 100%. For example, a split might indicate that a payment should be divided such that 60% goes to a spending account, 20% goes to a savings account, and 20% goes to a charitable giving account. A split does not define how much a payment is or how often it occurs. Splits are handy for use with split deposits and split chore chart payments.

An allowance combines a split definition with payment information: how much should be paid, how often the payment should occur, and when payments should start. The payment amount can be a formula based on your child’s age, or a fixed amount, or a combination.

Tip: Let your kid choose the spend-save-give allocation.

Tip: Nudge your kid’s charitable impulses with this giving data from other kids.

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How do I add a new allowance or split?

To add a new allowance or split, follow these steps:

  • Sign in as a parent.
  • Visit the Bank tab.
  • Click on the Allowances/Splits link in the Viewing section of the left hand sidebar to get to the Allowances and Splits listing page.
  • Click on the Create Allowance or the Create Split link in the left hand sidebar.
  • Choose the family member for whom you’d like to create the new allowance or split.
  • Fill in fields of the form as desired, and submit it when finished.

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How do I edit the settings of an allowance or split?

To edit the settings (name, percentages, delivery schedule, etc.) of an allowance or split in your family, follow these steps:

  • Sign in as a parent.
  • Visit the Bank tab.
  • Click on the Allowances/Splits link in the Viewing section of the left hand sidebar to get to the Allowances and Splits listing page.
  • Hover your mouse over the allowance or split you’d like to edit and click on the pencil icon. Alternatively, you can click or tap on the Edit action link in the left-hand sidebar and pick the desired allowance from the drop-down list.
  • Update the desired fields in the form, and submit it when finished.

You can watch the steps in this video.

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How can I put an allowance on hold while we’re on vacation?

To skip one or more upcoming allowance deliveries while you’re away on vacation (or for any other reason), edit the allowance and update its start date to a day in the future when you’d like it to resume.

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How do I delete an allowance or split?

To delete an allowance or split in your family, follow these steps:

  • Sign in as a parent.
  • Visit the Bank tab.
  • Click on the Allowances/Splits link in the Viewing section of the left hand sidebar to get to the Allowances and Splits listing page.
  • Hover your mouse over the allowance or split you’d like to delete and click on the trash can icon. Alternatively, you can click or tap on the Delete action link in the left-hand sidebar and pick the desired allowance from the drop-down list.

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Chore Charts and Checklists

How do I create an online chore chart?

To create an online chore chart with optional monetary rewards for completing tasks or even (gasp!) penalties for blowing them off, follow these steps:

  • Sign into your FamZoo account and click on the Checklist tab.
  • Click on the Create link to start creating your chore chart.
  • Fill in the name and other desired settings. Be sure to check the Rewards and Penalties box if desired.
  • Click the Add Item link to add each task to your chore chart.

For detailed instructions and tips plus screenshots, read the post here.

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How do I set up a “chore fail” chart?

Sometimes it’s just easier to give your kids a regular allowance and (hopefully only occasionally) claw back some money when they fail to do certain chores. Read more about the approach here. Just follow the instructions for creating a regular chore chart, but reverse the descriptions (“Did not make bed”) and change the rewards to penalties.

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What’s the best way to set up chore charts for multiple kids?

When setting up chore charts for multiple kids, there are two popular strategies:

  1. Set up on consolidated chore checklist owned by the parent and shared with the family. Enter items for each child and include the name of the responsible child in each item description as outlined in this post. This approach works best when you prefer to see all the chores in one place at a glance.
  2. Create a separate list owned by each child and shared with the parents. This approach works best when you want your kids to see only their own chores.

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How do I create a “first dibs” chore chart where the first kid to complete the chore gets paid?

If you have more than one child, you may want to set up a list of extra chores or odd jobs that are available on a first-come, first-served basis. Instructions and screenshots for setting up such a “first dibs” chore chart can be found here.

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How do I split a chore payment between accounts?

You can use an existing allowance or split definition when setting up chore rewards and penalties to divvy up payments percentage-wise between accounts. See detailed instructions with screenshots here.

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Can I make a points-based non-monetary reward system?

Yes, to see how you can use FamZoo IOU accounts and checklists to create a non-monetary reward system (staying up an extra hour on a non-school night, getting an extra hour of computer time, having a sleepover with friends, etc.), check out this post.

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How do I make a shared wish list for gift ideas?

You can use a checklist to communicate your gift wishes for upcoming birthdays and holidays. Other family members can be automatically notified whenever you add items to your list. For detailed instructions with screenshots, check out this post.

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What are the different ways I can view checklist items?

Checklist items can be displayed in one of 4 modes:

  • all items due today,
  • all items due this week,
  • all open items (i.e., not checked off and not expired), and
  • all closed items (i.e., checked off or expired).

You can read more about the modes (including how many upcoming items are shown in All Open mode) here.

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When do upcoming items appear on my chore chart or checklist?

When you’re viewing your chart or checklist in the “All Open” view, the rules are a bit subtle about how many future repeating items we show at any given moment. We try to show just the upcoming open items that are within an “appropriate” time horizon. You can read about the specific rules here.

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How can I be alerted when something happens on my checklist?

You can set up email or text alerts that are sent to yourself and other family members whenever an item is added, becomes overdue, is checked off, or expires on your checklist. To set up checklist alerts:

  • Visit the Checklist tab and go to the desired checklist.
  • Click on the Alerts link in the left-hand sidebar.
  • Add, remove, or modify the alerts of the desired type.
  • Click on the Save button.

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Oops, didn’t mean to check that item off! How do we undo?

Suppose you or your child checks off a checklist item, but then you decide it shouldn’t have been. Maybe it was just an accident, or maybe a chore was not completed to your satisfaction. Either way, you can just click on the check box next to the item again, and it will return to the unchecked state. This will also automatically undo any reward or penalty transactions that were created when the item was checked off. To undo a reward/penalty transaction for an IOU account, FamZoo simply deletes it. To undo a reward/penalty transaction for a prepaid card account, FamZoo creates a new transaction that compensates for the original one. That’s because FamZoo can’t change history for a prepaid card account — it’s part of a permanent record.

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How do I change the order of items on my checklist?

To reorder the items on your checklist:

  • Visit the Checklist tab and go to the desired checklist.
  • Click on the Reorder Items link.
  • Click on the up and down arrows to re-position items relative to one another.
  • Click on the Done Reordering button to return to the normal checklist view.

To see how reordering items works in the mobile screens, see here.

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How do I change the starting day for the week?

The starting day of the week for checklists displayed in the Due This Week view is Monday by default. You can change it to Sunday by following the instructions here.

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Can I prevent my kid from changing checklist items?

Currently, whenever you share a checklist, the participating family members can edit, delete, and check off any of the items on it. The one restriction is that kids can never update reward and penalty settings. In the future (sorry, not sure when), we may add controls to help you protect your shared checklist items from various operations by others.

In the meantime, if you’re trying to prevent your kids from monkeying around with their chore charts, we recommend you sit them down and have “the talk.” Let them know your weekly FamZoo bank statements list all of the rewards and penalties issued during the period, and there will be consequences for any chore chart shenanigans! We find that the risk of getting busted and a suitably unpleasant consequence generally does the trick. We’re big on the “trust but verify” paradigm here at FamZoo.

Note: If you need to reverse an item that has been inadvertently or inappropriately checked off, see here.

Also note: to help you monitor shenanigans in real-time, you can set up alerts to notify you whenever the kids check off items on the chart. See here.

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Automatic Debits

How do I set up an automatic recurring charge to an account?

To automatically charge an account for a portion of a recurring family expense (like a cell phone plan), follow these steps:

  • Sign into FamZoo as a parent.
  • Click on the Bank tab.
  • Click on the Automatic Debits link.
  • Click on the Create link and choose the family member to be billed from the drop down list.
  • Fill in the fields and be sure to select the account to be charged in the drop down list.
  • Click the Create Automatic Debit button.

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Budgets

How do I create a budget?

You and your kids can create very simple budget worksheets in FamZoo and share them with other family members. The step-by-step instructions are here. An example of a teen clothing budget scenario is here, and an example of a holiday gift giving budget is here.

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Loans

How do I track a loan repayment from my child?

You can use IOU accounts and a goals to manage and track the repayment of informal loans to your kids. For the step-by-step instructions, see this post.

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Weekly Account Reports

Can I change the delivery day used for the weekly account summary reports?

By default, the weekly account summaries for your family are delivered on the same day of the week that your family originally registered for FamZoo. To change the report day, just contact us and let us know which day of the week you’d prefer.

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Can I turn off the weekly account summary report?

If you would like to turn off the delivery of weekly account reports to some or all of your family members, just contact us and we’ll take care of it.

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Mobile Access

Is there a FamZoo app for my iPhone or other iOS device?

Yep, you can download our app for your iPhone or other iOS device from here on iTunes. You can find more info about our app here.

Or, you can simply access the FamZoo mobile screens your favorite browser on your iPhone.

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Can I access FamZoo from my Android phone or other smartphone?

Yep. We have built mobile optimized screens that you’ll automatically see when you sign into FamZoo using your smartphone. Just:

  • Open up your favorite mobile browser.
  • Visit FamZoo.com.
  • Tap on the sign in link.

You’ll want to add a shortcut icon for the Accounts page to your home screen so you can launch mobile FamZoo with a single tap. This article shows how to do that for a variety of popular mobile devices.

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Can I access FamZoo using text messages?

Yes, if you have a text enabled phone in the United States, you can access FamZoo by sending it one of our quirky “Quick Commands.” You can find a cheat sheet of our Quick Commands here. You can even try them out using your browser by signing into your FamZoo account and visiting the Mobile tab.

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How do I get to the FamZoo “desktop UI” web application pages from my mobile device?

When you use FamZoo from your mobile device, you’ll automatically see our compact mobile-optimized screens or “mobile UI” as we say in nerd-speak. Some infrequent FamZoo operations are unavailable in our mobile UI. We do, however, have a “secret” back door for viewing our full-sized (aka “desktop UI”) screens from our your mobile device, so you can access those operations in a pinch (and zoom). Just swipe down to the bottom of any mobile UI page, and tap on the Desktop UI link in the bottom left corner. You’ll be taken to the same full-sized screens you see on your desktop or laptop browser.

To get back to the mobile-optimized screens, swipe down to the bottom of the page, and tap on the Mobile UI link.

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Referral Program

Can I get paid for referring new families to FamZoo?

Yes, indeed! The simplest way to get paid for referrals is to have a bonus credited right to your FamZoo primary funding card whenever a new family registers (and ultimately subscribes) using your special FamZoo referral link. To learn how the FamZoo referral program works, see here.

If you’re serious about referring a significant volume of families to FamZoo — perhaps through your personal finance blog or some other online business — you’ll want to check out our affiliate program instead. It takes a little more effort to sign up, but it’s free to participate and the program offers a more long term revenue sharing opportunity.

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