Firelands Federal Credit Union FAQs

Below, you’ll find answers to frequently asked questions that are specific to families who subscribe to FamZoo through Firelands FCU Digital Banking:

• How do I register for FamZoo and order cards for my family?
• How do family members sign into FamZoo?
• How do I reload my FamZoo card from my Firelands FCU account?
• How do I move funds back to my Firelands FCU account?

You can find answers to additional questions in the following two FamZoo FAQs:

1. General FAQs — applicable to all FamZoo families.
2. Prepaid Card FAQs — specific to families using our prepaid cards.

Don’t see an answer to your question? Contact customer support.

How do I register for FamZoo and order cards for my family?

You can register for FamZoo and order cards for your family directly from Firelands FCU Digital Banking.

If you are using Firelands FCU Online Banking, sign in and follow these steps:

1. Click on the More menu.
2. Click on the New to FamZoo? Register entry.
3. Follow the FamZoo screens to register your family and place your initial card order.

If you are using Firelands FCU Mobile Banking, sign in and follow these steps:

1. Tap on More in the lower right corner of the screen.
2. Tap on the New to FamZoo? Register entry.
3. Follow the FamZoo screens to register your family and place your initial card order.

Note: if you are unable to complete your card order through the final checkout screen, you can resume it later. Just sign back into FamZoo when ready, and you’ll pick up the pending order right where you left off.

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How do family members sign into FamZoo?

Family members can sign into FamZoo with their FamZoo family name, member name, and password via any of the following three options:

1. Firelands FCU Digital Banking:
• Select More at the top of the page (Online) or at the bottom of the screen (Mobile).
• Select the Sign in to FamZoo entry.
2. FamZoo.com:
• Select the Sign In link at the top of the page.
3. The FamZoo app.

Typically, only parents will use option one, and kids will use options two or three.

Note: Parents can update the member name and password for any family member by following the instructions here.

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How do I reload my FamZoo card from my Firelands FCU account?

You can transfer funds from your Firelands FCU account directly to your FamZoo card.

Note: Most families load only the primary funding card, but there are times when loading the other cards directly is handy — like loading a teen’s card via direct deposit from a summer or part-time job.

External Account Setup

Prior to the first transfer, you must set up your FamZoo card as an external account in Firelands FCU Digital Banking as follows:

1. Lookup the routing and account numbers for your FamZoo card.
1. Sign into FamZoo as a parent.
2. Select Accounts from the Bank menu (Online) or at the bottom of the screen (Mobile).
3. Select the balance of your card to get to the Transactions screen.
4. Select Card Information in the lefthand sidebar (Online) or in the menu (Mobile).
5. Note the card’s 9 digit routing number and 16 digit account number for the next step below.
2. Add an external account for your FamZoo card.
1. Sign into Firelands FCU Digital Banking.
2. Select My Finance at the top of the page (Online) or at the bottom of the screen (Mobile).
3. Select My Recipients (Online) or Recipients (Mobile).
4. Select Add External Account.
5. Choose Deposits and withdrawals for the permission option and select Next.
6. Enter the external account details for your FamZoo card:
• Account Nickname: Enter a short nickname that you will easily recognize later when making transfers, like “FamZoo Card”.
• Routing Number: Enter the 9 digit routing number for your FamZoo card found in the Lookup step above.
• Account Number: Enter the 16 digit account number for your FamZoo card found in the Lookup step above. Note: this is not the same as the 16 digit number printed on the face of your card.
• Account Type: Choose Checking.
7. Select Next to review the external account details.
8. Select Add Recipient to start the external account verification process.
3. Verify the external account for your FamZoo card. The verification process involves confirming two micro-deposits (both less than one dollar) sent from Firelands FCU to your FamZoo card. The micro-deposits can take up to 3 business days to appear on your FamZoo card.

   To complete verification, follow these steps:

1. Lookup the micro-deposits in FamZoo:
• Sign into FamZoo as a parent.
• Select Accounts from the Bank menu (Online) or at the bottom of the screen (Mobile).
• Select the balance of your card to get to the Transactions screen.
• Scroll through the history until you see the two transactions for the micro-deposits.
• Note the two amounts for the confirmation step below.
2. Confirm the micro-deposit amounts in Firelands FCU Digital Banking:
• Sign into Firelands FCU Digital Banking.
• Select My Finance at the top of the page (Online) or at the bottom of the screen (Mobile).
• Select My Recipients (Online) or Recipients (Mobile).
• Select Confirm External Account.
• Enter the two small amounts noted in the Lookup step above and select Confirm Account.

Transferring Funds

Once the external account setup is complete, you can choose your FamZoo card as a destination for transfers within Firelands FCU Online or Mobile Banking.

To transfer funds to your FamZoo card:

1. Sign into Firelands FCU Digital Banking.
2. Select Transfer Money from the menu.
3. Select Send Money.
4. Choose the Firelands FCU account to send money from.
5. Choose your external FamZoo card account to receive the funds.
6. Enter the amount to be transferred.
7. Check the box to agree and select Confirm.

The transferred funds will appear on your FamZoo primary funding card in 1 to 3 business days.

Note: you can also use any of the supported FamZoo reload options listed here.

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How do I move funds back to my Firelands FCU account?

To move funds from your primary funding card back to your Firelands FCU account:

1. Sign into Firelands FCU Digital Banking.
2. Select Transfer Money from the menu.
3. Select Send Money.
4. Choose your external FamZoo card account to send money from.
5. Choose the Firelands FCU account to receive the funds.
6. Enter the amount to be transferred.
7. Check the box to agree and select Confirm.

The transferred funds will appear in your Firelands FCU account in 1 to 3 business days.

Note: to remove funds from your FamZoo cards, you can also use any of the supported FamZoo unload options listed here.

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