Kohler Credit Union FAQs

Below, you’ll find answers to frequently asked questions that are specific to families who subscribe to FamZoo through Kohler Credit Union’s digital banking:

• How do I subscribe to FamZoo and order cards for my family?
• How do family members sign into FamZoo?
• How do I load my FamZoo card from my Kohler Credit Union account?
• How do I move funds back to my Kohler Credit Union account?
• How do I cancel my FamZoo subscription?

You can find answers to additional questions in the following two FamZoo FAQs:

1. General FAQs — applicable to all FamZoo families.
2. Prepaid Card FAQs — specific to families using our prepaid cards.

Don’t see an answer to your question? Contact customer support.

How do I subscribe to FamZoo and order cards for my family?

To subscribe to FamZoo and order cards for your family:

1. Log into Kohler Credit Union’s digital banking.
2. Select the My Toolkit menu item.
3. Select the FamZoo listing in My Toolkit.
4. Select Start a Free Trial.
5. Follow the screens to enter billing information and to place your intial FamZoo card order.

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How do family members sign into FamZoo?

Once your initial FamZoo card order has been placed, the registering parent can sign into FamZoo from Kohler Credit Union’s digital banking as follows:

1. Log into Kohler Credit Union’s digital banking.
2. Select the FamZoo menu item.
3. You will be automatically signed into your FamZoo family as the registering parent.

Any family member can also sign into FamZoo at FamZoo.com or via the FamZoo app using the family name, member name, and password assigned by the registering parent.

Note: The registering parent can update the member name and password for any family member by following the instructions here.

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How do I load my FamZoo card from my Kohler Credit Union account?

A few business days after you place your initial FamZoo card order, you’ll be able to load your FamZoo primary funding card from your Kohler Credit Union account.

To load your primary funding card, follow these steps while logged into Kohler Credit Union’s digital banking:

1. Select the Move Money menu.
2. Select Account to Account.
3. Choose the desired Kohler Credit Union From Account.
4. Choose EXTERNAL | External Checking xxxxNNNNNN as the To Account where NNNNNN corresponds to the last 6 digits of your primary funding card’s account as listed on the Card Information screen in FamZoo.

   If you do not see your FamZoo card account in the list of options within a few business days of your initial card order, please contact Kohler Credit Union support at memberservice@kohlercu.com or 888-528-2595.

5. Fill in the amount and any remaining fields as desired.
6. Select the Transfer Funds button to initiate the transfer.

The transferred funds will appear on your FamZoo primary funding card in 1 to 3 business days.

Note: you can also use any of the supported FamZoo reload options listed here.

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How do I move funds back to my Kohler Credit Union account?

To move funds from your FamZoo primary funding card back to your Kohler Credit Union account:

1. Log into Kohler Credit Union’s digital banking.
2. Select the Move Money menu.
3. Select Account to Account.
4. Choose EXTERNAL | External Checking xxxxNNNNNN as the From Account where NNNNNN corresponds to the last 6 digits of your primary funding card’s account as listed on the Card Information screen in FamZoo.
5. Choose the desired Kohler Credit Union To Account.
6. Fill in the amount and any remaining fields.
7. Select the Transfer Funds button to initiate the transfer.

The transferred funds will appear in your Kohler Credit Union account in 1 to 3 business days.

Note: to remove funds from your FamZoo cards, you can also use any of the other supported FamZoo unload options listed here.

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How do I cancel my FamZoo subscription?

Note: If you have balances remaining on your FamZoo cards, consolidate the funds onto your primary funding card, lock your cards, and move the funds back to your Kohler Credit Union account as described here. Once your FamZoo card balances are all at zero, complete the steps below.

To cancel your FamZoo subscription:

1. Log into Kohler Credit Union digital’s banking.
2. Select My Toolkit in the left menu.
3. Under My Services in My Toolkit, locate the FamZoo entry.
4. Select the menu in the upper right corner of the FamZoo entry.
5. Select Manage Subscription.
6. Under Manage Apps, select the Manage menu for FamZoo.
7. Select Cancel Subscription.

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